Customer Experience Design
Applying user experience methodologies to restaurant operations.
Analyzed 10+ Restaurants Across Sydney
SCOPE
Over the past year, I’ve worked with more than 10 restaurants across Sydney to discover the common issues holding them back, by analysing restaurant processes, customer journey experiences, and applying other UX techniques to find the most common challenges in restaurants.
Defined Most Common Challenges
I found patterns that are consistent across Sydney restaurants, analysed them, and defined most common challenges that directly affect guest satisfaction, staff efficiency, and business performance.
MOST COMMON CHALLENGES IN RESTAURANTS
Poor website presence
Not functional menus
Non-personalised service
Ineffective staff training
Bottelnecks in restraunt proceses
Applied UX Methodologies
To address these challenges, I applied UX methodologies adapted to hospitality environments.
Personas
Web Design
Customer flow
Process Mapping
Menu Design
POS Optimization
Training Material
Implementation
Customer Persona
A practical use case showing how guest profiles can identify operating opportunities and bottlenecks.
Menu Analysis
A practical review of how menu structure, wording, layout, and pricing influence guest choices and overall spending.